Farmers & Merchants Savings Bank

Debit Card Fraud – A New Line of Defense From Shazam

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It happens every week.    We receive a call from one of our customers.   In reviewing their checking account, they notice a charge they didn’t authorize.   Someone has their debit card information and is making purchases with it and their checking account is at risk for more unauthorized purchases. They feel violated, frustrated and upset.  On top of that it is tough to find and prosecute these cyber criminals.  

Shazam our debit card processor is now offering a new line of defense.   One they will initiate if they feel there might be unauthorized transactions coming through your debit card.

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When a suspicious transaction takes place on your card, you will receive a text alert from Shazam within seconds.  You can then confirm or deny the transaction with a Yes or No response via text.  If the system doesn’t receive a text response from you or the phone number isn’t a mobile number, it will attempt to contact you via an automated voice call, to which you may respond with a Yes or No.   If Shazam doesn’t hear from you, they will contact us here at Farmers & Merchants.  

We see firsthand that this fraudulent activity is on the increase, and this is an easy way to add an extra layer of protection to your checking account.    You can help by making sure we have your current mobile phone number on file.  It is that easy.   That way the text alerts will reach you.

Other ways you can help is by letting us know when you plan to travel outside the area and by reviewing your checking account transactions daily through internet banking.   If you currently aren’t an internet banking user, just ask us to set you up the next time you are in or sign up through our Web site.   There is no charge for this service.

 

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