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Working together to protect Texas consumers

19 hours 5 minutes ago

When it comes to meeting ambitious goals, even the Lone Ranger knows that working with partners is more productive than working alone. And that’s why civil, criminal and regulatory enforcement agencies from across the Lone Star State came together in Dallas this week to talk about how to better protect Texans and build better partnerships.

Dama J. Brown

False promises from a work-at-home scam

1 day 20 hours ago

It’s hard to pass up a job opportunity that promises a large income and the flexibility of working entirely from home. Especially when the opportunity appears at the top of your online search results and includes video testimonials of success stories, making it seem legitimate. The problem is, most of these job opportunities are scams and won’t deliver on their promises.

Andrew Johnson

No secret bank accounts to pay your bills

1 day 22 hours ago

Another day, another scam. Case in point: the Federal Reserve Bank of New York reports that scammers are telling people they can pay their bills using so-called “secret accounts” or “Social Security trust accounts” and routing numbers at Federal Reserve Banks.

Colleen Tressler

Scams affect all of us

2 days 19 hours ago

How many of us get scam calls? Maybe it’s someone saying they’re the IRS. Or a debt collector. Or tech support. Or a so-called friend in so-called trouble. And they want you to send money. Sound familiar? All of us are targeted for scams. Every one of us. Which is why we created this video to make exactly that point – fraud really does affect all of us, in every community. And we all can do something about it.



Jennifer Leach

Payments you didn’t authorize could be a scam

2 days 21 hours ago

Usually, when I pay with a check, I write it out and sign it, or I direct my bank to send it on my behalf. But what if a check is drawn on my account but I didn’t write it, sign it, or tell my bank to send it? It can happen if someone has your bank account number: they can use your number to create a check that takes money out of your account. Now, if you’d already agreed to the charges, there’s no problem. But what if you didn’t? That means this check is part of a scam – which is what the FTC says happened in a case announced today.

The FTC sued several companies and individuals for allegedly taking millions of dollars out of people’s accounts using remotely created checks – without the account owners’ authorization.

Rosario Méndez

Uber settles with FTC over privacy and data security promises

3 days 23 hours ago

As a consumer, you expect companies to honor their promises to protect your personal information. As the nation’s consumer protection agency, so does the FTC. Today, the FTC announced it reached an agreement with Uber to settle FTC charges that Uber abandoned its promises to take reasonable steps to protect consumers’ personal information and to make sure that Uber employees only accessed consumer information for appropriate business purposes.

Andrew Johnson

Battling ticket bots

4 days 23 hours ago

You’re online, ready to buy concert tickets the second they go on sale, and then… they’re sold out. Were you beaten by a ticket bot? Here’s what you need to know.

Amy Hebert

Outlet shopping: What the pros know

1 week 1 day ago

As summer comes to a close and back-to-school shopping lists loom large, you may be thinking of ways to save money. Some people turn to outlet shopping. But before you pack up the car for an all-day shopping excursion, here are some tips to help you get the most for your money.

Colleen Tressler

Grandpa spots scammers

1 week 2 days ago

One of my favorite parts about working at the Federal Trade Commission is hearing stories of folks avoiding a scam. A recent story involves Lou, who picked up the phone and spotted the scam almost as soon as he heard the young man call him “Grandpa.” The caller said he’d been arrested for drunk driving, needed money for bail, and wanted Lou to call a “lawyer” who would explain everything. (All while not telling “Mom.”)

Seena Gressin

Launder payments for a scam. Get caught, too.

1 week 3 days ago

At the FTC, one lawsuit can lead to another. Two years ago, the FTC shut down Money Now Funding, a scam that promised people they would earn thousands to find and refer small businesses in need of a loan. Fast forward to the present, and the FTC is suing the people and payment processing businesses it says laundered more than $5 million in credit card charges that Money Now Funding collected from its victims.

Bridget Small

Scammers impersonate the National Institutes of Health

1 week 3 days ago

Consumers are reporting another government imposter scam – this time the scammers are pretending to be calling from the National Institutes of Health (NIH). According to reports, callers are telling people they’ve been selected to receive a $14,000 grant from NIH. To get it, though, callers tell people to pay a fee through an iTunes or Green Dot card, or by giving their bank account number.

Cristina Miranda

A costly low-cost trial offer

1 week 4 days ago

You’ve probably seen online ads with offers to let you try a product – or a service – for a very low cost, or even for free. Sometimes they’re tempting: I mean, who doesn’t want whiter teeth for a dollar plus shipping? Until the great deal turns into a rip-off. That’s what the FTC says happened in a case it announced today.

The defendants sold tooth-whitening products under various names, and hired other companies to help them market the products. These affiliate marketers created online surveys, as well as ads for free or low-cost trials – all to drive people to the product’s website. What happens next is so complicated that we created an infographic to explain it.

Rosario Méndez

Want cosmetic contact lenses? Get an Rx!

2 weeks 2 days ago

You might want to think twice before buying cosmetic contact lenses – and the reason may surprise you.

What are cosmetic contacts? They’re contact lenses meant to change the way your eye looks, rather than correct your vision. Change can be a good thing – but you’re gonna need a prescription for it.

Julia Medine

Here’s a big reason to complain about unwanted calls

2 weeks 3 days ago

Tired of getting unwanted calls like illegal robocalls? We don’t even need to ask, right? Maybe you’ve wondered if filing a complaint actually makes a difference?

Your complaints are vital to the work we do (more on that in a minute). But today we’ve got another great reason to keep those complaints coming.

Amy Hebert

Know your debt collection rights

2 weeks 4 days ago

Know someone who’s behind on their bills? Maybe debt collectors are calling for payment? Our new debt collection video can help you understand your legal rights – and may lower your stress level.

Cristina Miranda

At work on India-based imposter scams

3 weeks ago

Imposter scams like phony tech support scams and IRS impersonator calls continue to hit computers and phones across the country. And the scammers behind them continue to make it tough to track them down by masking their caller ID information and sending money through obscure and tangled routes. What we do know is that many of these scammers are based in India.

That’s why, at a recent FTC-led roundtable in Washington, DC, law enforcers, technologists, consumer advocates, and representatives from the Indian government and industry met to look at what more we can do to fight imposter scams. This event was the latest in a series of events in the U.S. and India.

Betsy Broder
1 hour 52 minutes ago
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