Farmers & Merchants Savings Bank (FMSB) recognizes and respects our responsibility to protect our customers' private information. The success of a financial institution like ours depends heavily on the level of trust and confidence it enjoys with its depositors and shareholders. In continuing our commitment to provide quality service to our customers, FMSB has adopted the following privacy statement for officers, directors, and employees. This privacy statement applies to individuals and FMSB reserves the right to amend it at any time.
Our Internet Web Site - Visitors to the FMSB web site remain anonymous. We do not collect personal identifying information about site users unless you choose to provide such information to us. It is not disseminated or sold to other organizations. Visitors should, however, keep in mind that e-mail is not necessarily secure against interception. If you do not agree with the use of this information or are not comfortable with the level of privacy, please use the clear button in online forms, or cancel an e-mail before it is sent. Visitors should call us directly at (563) 568-3417 if requests include sensitive or private information such as account numbers, credit card numbers or social security number(s). FMSB will NEVER ask you for your Personal Identification Number (PIN) for your FMSB ATM card or Debit card. If you are asked for this information, please call (563) 568-3417 and report it to a customer service representative immediately.
Our Collection, Use, and Retention of Customer Information - We collect, use, and retain information about our customers only where we reasonably believe it would be useful in administering our business and providing products, services, and other opportunities to our customers. We collect and retain information only for specific business purposes and will tell you why we are collecting and retaining it upon your written request. We use information to protect and administer our customers' records, accounts, and funds to comply with certain laws and regulations, to help design or improve our products and services, and to understand your financial needs and provide you quality products and outstanding service. If you send us e-mail, we may retain the content of the e-mail and your e-mail address in order to respond to questions or concerns that you may have expressed.
Our Maintenance of Accurate Information - We have implemented procedures to help assure that our customers' financial information is accurate, current, and complete in accordance with commercial standards. While some procedures are required by federal or state law, we also have procedures for responding to requests to correct inaccurate information in a timely manner and to update information and remove old information. Customers should notify us immediately at (563) 568-3417 if they receive information regarding their relationship with us that they believe to be inaccurate. Customers have the right to request information pertaining to them that we have on file to verify its accuracy.
Limited Employee Access to Information - We have procedures and security levels that limit employee access to personally identifiable information. This personally identifiable information is accessed with only a business reason to know such information. The importance of confidentiality and customer privacy is addressed in regular staff training. Appropriate disciplinary measures are taken to enforce employee privacy responsibilities.
Restrictions on the Disclosure of Account Information - We do not reveal specific information about our customers' accounts or other personally identifiable data unless (1) our customer has requested or authorized it; (2) the information is provided to help complete a transaction initiated by our customers; (3) the information is provided to a reputable credit bureau or similar information reporting agency; or (4) disclosure is lawfully permitted or required.
Maintaining Customer Privacy in Business Relationships with Outside Third Parties - At times it is necessary to provide personally identifiable information about our customers to a third party, such as a vendor or service company we hire to provide support or services for one or more of our products. These vendors and service companies agree to safeguard our confidential customer information and must abide by applicable law. In addition, at your request, we will put your name on a "Do Not Call" list, excluding you from telephone solicitations by FMSB or any of our affiliates. To do this, contact us at P.O. Box 9, Waukon, IA 52172, and make a request in writing.